Conversational Commerce
7.8 trillion text messages annually, 1.6 billion WhatsApp users worldwide. Over 50% of people under 36 years old use social media channels to find more information about products before buying them. Shoppers wish to communicate with their favorite brands directly via WhatsApp or any other messenger service, whenever and wherever they have their phone at hand. As an example, even the owner of a concept store already uses WhatsApp to communicate with her regular customers.
Brands entering into direct messaging opens up completely new opportunities for one-to-one interaction with end customers. Here you can get all necessary services your company may need! We accompany you step by step, from WhatsApp to Conversational Commerce using artificial intelligence and voice control.
This is social commerce as a service: the creation of a product catalog on WhatsApp at a fixed price, product pictures, texts, data management, the phone number as well as the operational handling of your WhatsApp presence in the everyday business.
At Fortune Services you can create your individual service package by combining our offers in a flexible way.
Kundenservice
Continuous exchange is the only way of generating happy customers. We are the interface that connects you with your clients, partner portals, service providers, warehouse and accounting. Our goal is to give your customers the feeling that they are calling directly at your brand. By e-mail, telephone, chat or other innovative channels, we are available to you and your clients and we thus live up to your brand image. One part of our quality promise: our availability of over 90 percent! We continue to consistently build on the human quality factor through the advices we receive from our specialists. Our team can thus react quickly and professionally to the demands of online trades and perfectly communicate your brand image to your customers.
Datenmanagement
You want to connect your products to online portals such as Otto, Zalando and Co. ? We know how to do it! You want to sell your products online and are looking for a partner to give your products the perfect appearance? We will gladly support you. You send us the core data, we take care of the rest! In order that the sales of your articles become a success, we make them easily accessible and put you in the right light. We know what the requirements of online marketplaces are and we can use this knowledge to provide your customers with an outstanding shopping experience. Our data management enables you to sell more and provide your customers with a quality of product information that largely exceeds market standards.
Nebenbuchhaltung
As a professional partner for payment transactions, we offer you transparent processing with high quality. Our trained employees guarantee an average bad debt loss of only 0.9%! With this promise, we are by your side from address verification through credit checks to returns and refunds. Dunning is also part of the subledger’s area of responsibility and we thus take care of that as well. In order to guarantee a smooth process, our accounts receivable management is complemented by blacklists and watchlists with intelligent, data protection-compliant linking of customer data. Continuous contact with you, the banks, Creditreform and other institutions is a matter of course for us!
Pretotyping
You want to test a product idea and invest as little time and money as possible?
Use our flexible services! We are happy to support you and act as an operational interface to your potential customers. Let’s find out together whether an idea is popular among your clients. Fortune Services helps you to ensure the best chances of success of your idea!
